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Product Safety Notices & Recalls

At Big Y, our goal is to exceed our customers' evolving expectations by constantly seeking better ways to create and deliver world class service and value. This makes food safety a priority for us. We maintain the highest standards of performance in all areas of our Big Y Locations especially when it comes to the well-being of our community.

Recall: a situation in which exposure will, may, or may not cause adverse health consequences. Detail of the recalled product consequences is listed within each posted product recall.

TopCare Eye Drops Recall 

June 15, 2023


Topco Associates has issued a recall for two varieties of TopCare Eye Drops due to the individual units being found to be out of specification: the products are being recalled because of certain good manufacturing deficiencies related to a lack of documentation of the fill line and not related to any complaints related to sterility. Unlike some other eye drop products, the recalled eye drops contain benzalkonium chloride as a preservative. No illnesses or other adverse events have been reported from the use of any of the recalled lots. This is not a product safety concern.

Upon returning the product to your local Big Y or with the proof of purchase (if the product was discarded), you will receive a full refund.

The following products are sold at Big Y:  

Product Name  UPC Size Sell-by Date
TopCare Eye Drops Original 3680003639 0.5oz RG21F01 6/2023, RG21F02 6/2023
TopCare Eye Drops Natural Tears 3680036100 0.5oz LT21F05 6/2023, LT21F03 6/2023

Consumers with questions may contact Topco’s Consumer Service line at 1-888-423-0139 anytime 24 hours a day, 7 days a week.

More Resources:

Recalls Background and Definitions | FDA 

Both FSIS and FDA offer free recall email notifications. By clicking on the links on the FSIS and FDA recall pages, you can sign up for email notifications of all recalls. All you need is a valid email address.

Recalls.gov - Your Online Resource for Recalls - http://www.recalls.gov/

FDA's Recalls, Market Withdrawals and Safety Alerts Page - http://www.fda.gov/Safety/Recalls/default.htm

USDA Food Safety and Inspection Service Current Recalls and Alerts - http://www.fsis.usda.gov/Fsis_Recalls/Open_Federal_Cases/index.asp