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Product Safety Notices & Recalls

At Big Y, our goal is to exceed our customers' evolving expectations by constantly seeking better ways to create and deliver World Class service and value. This makes food safety a priority for us. We maintain the highest standards of performance in all areas of our World Class Markets especially when it comes to the well-being of our community.

Aussie, Pantene and Waterless Aerosol Dry Conditioner and Shampoo Spray Recall

December 18, 2021


The Procter & Gamble Company today issued a product recall to the consumer level of aerosol dry conditioner spray products and aerosol dry shampoo spray products from Pantene, Aussie, and Waterless produced in the United States due to the presence of benzene detected in some products.

The Procter & Gamble Company has not received any reports of adverse events related to this recall and is conducting this recall out of an abundance of caution.

While benzene is not an ingredient in any of our products, our review showed that unexpected levels of benzene came from the propellant that sprays the product out of the can. We detected benzene in aerosol dry shampoo spray products and aerosol dry conditioner spray products. Nothing is more important to us than the safety of the consumers who use our products and the quality of the products we ship.

No other products from Pantene, Aussie, or Waterless are in the scope of this recall and such other products may continue to be used as intended, including those aerosol dry shampoo spray products with production code ranges different from those specifically communicated. The vast majority of our products are not part of this recall, including mousses, hairsprays, liquid shampoos, liquid conditioners, styling products, treatments, and unaffected aerosol dry shampoo sprays.

Upon returning any below listed product to your local Big Y, you will receive a full refund.

The following products are sold at Big Y: 

Product Name  UPC Size Production Code Ranges
Waterless Dry Shampoo No Residue 3700054378 3.73oz In the range of 0004-0357 or 9291-9344
Waterless Dry Conditioner Weightless Smooth 3700054395 3.6oz In the range of 0002-0248 or 9298-9350
Pantene Mist Behaving Dry Conditioner Mist 8087819089 3.9oz In the range of 0048-0336 or 1008-1218 or 9247-9349
Aussie Clean & Texture Dry Shampoo 38151918728 4.9oz 9085
Aussie Sleekend Warrior Dry Conditioner 38151918753 4.9oz In the range of 0014-0062 or 9198-9349
Aussie Smooth Vibes Dry Conditioner 38151918795 4.9oz 0021 or 1038 or in the range of 9294-9325

Consumers with questions regarding this recall can seek more information via the Consumer Care team at 1-888-674-3631 from Monday – Friday from 9:00am – 6:00pm EST.

More Resources:

Both FSIS and FDA offer free recall email notifications. By clicking on the links on the FSIS and FDA recall pages, you can sign up for email notifications of all recalls. All you need is a valid email address.

Recalls.gov - Your Online Resource for Recalls - http://www.recalls.gov/

FDA's Recalls, Market Withdrawals and Safety Alerts Page - http://www.fda.gov/Safety/Recalls/default.htm

USDA Food Safety and Inspection Service Current Recalls and Alerts - http://www.fsis.usda.gov/Fsis_Recalls/Open_Federal_Cases/index.asp