Tags: Alerts, Notices, Security, Skimmer, Payment, Scam

Security Incident Alert

October 13, 2016

Beginning on or around September 29, 2016, Big Y discovered, and immediately removed, “skimmers” on five (5) single-payment terminals, located in five (5) of our seventy-five (75) stores. Skimmers are devices that affix to card readers and are used by criminals to capture credit and debit card information. The five (5) stores are located in Avon, Connecticut; Wilbraham, Massachusetts; Rocky Hill, Connecticut; Northampton, Massachusetts; and at our Cooley Street store in Springfield, Massachusetts.

Immediately upon learning of this incident, Big Y notified federal law enforcement and launched its own comprehensive investigation into the matter, with the assistance of a leading third-party forensics expert. Big Y continues to monitor every Big Y store and payment terminal for the presence of skimmers.

We believe that these five (5) skimmers were placed at Big Y food service/pizza registers at various dates and times between September 27, 2016 and October 1, 2016. Specifically, the Company believes skimmers were placed on impacted food service/pizza registers at the following stores during the below identified time periods:

  • Store 66 at 300 Cooley Street, Springfield, MA 02118
    Between approximately Wednesday, September 28, 2016 at 1:00 p.m. and Thursday, September 29, 2016 at 8:20 p.m.
  • Store 53 at 255 West Main Street, Avon, CT 06001
    Between approximately Wednesday, September 28 at 4:30 p.m. and Friday, September 30, 2016 at 10:05 a.m.
  • Store 86 at 2035 Boston Rd, Wilbraham, MA 01095
    Between approximately Wednesday, September 28, 2016 at 1:35 p.m. and Friday, September 30, 2016 at 11:45 p.m.
  • Store 44 at 1040 Elm St, Rocky Hill, CT 06067
    Between approximately Tuesday, September 27, 2016 at 8:15 p.m. and Friday, September 30, 2016 at 5:45 p.m.
  • Store 07 at 136 North King Street, Northampton, MA 01060
    Between approximately Saturday, October 1, 2016 at 4:50 p.m. and Saturday, October 1, 2016 at 9:40 p.m.

At this time, Big Y has no evidence that any customer data was compromised or misused as a result of this incident. However, should you have questions or concerns regarding this matter, or if you believe you may have been impacted by this incident, please contact us at 1-877-914-2449, Monday through Friday, between the hours of 8 AM and 5 PM Eastern.