We Want to Know - Take Our Survey

We appreciate you taking the time to complete this survey.

Your feedback and opinions will help us to serve you better.

The survey should take only a few minutes to complete.

Upon completion of the survey, you have the opportunity to enter our monthly drawing for a $250 Big Y gift card!

  • You must complete the survey to be eligible to enter.
  • Your phone number or email address will be REQUIRED to enter the drawing.
  • The winner of this drawing will be posted at www.bigy.com/survey/winner/ by the end of the following month, after the winner is notified and verified.
  • You may only enter once per month.

Big Y's Mission Statement

Who We Are and What We Want To Be

"Big Y® is a family owned and family oriented retail food company serving people's at home food needs. Our goal is to exceed our customers' evolving expectations by constantly seeking better ways to create and deliver World Class service and value."



Start The Survey

To complete this survey, you need the sales receipt from your recent visits to Big Y®. Please find your 11-digit Express Savings Club Card number on your Big Y receipt:

 
The required leading '4' has been entered for you

Big Y location you shopped most recently: 






Thinking specifically about your recent visits to Big Y,
how satisfied were you with the following:

Use a scale of 1 to 5, where
"1" means you were "Not at all satisfied" and
"5" means you were "Extremely satisfied"

(Select "na" for don't know or not applicable.)

 
Not at all satisfied
Extremely satisfied
 
Produce quality and variety:   1 2 3 4 5 na
Meat quality and variety:   1 2 3 4 5 na
Seafood quality and variety:   1 2 3 4 5 na
Bakery quality and variety:   1 2 3 4 5 na
Prepared/Takeout quality and variety:   1 2 3 4 5 na
Dairy quality and variety:   1 2 3 4 5 na

Thinking specifically about your recent visits to Big Y,
how satisfied were you with the following:

Use a scale of 1 to 5, where
"1" means you were "Not at all satisfied" and
"5" means you were "Extremely satisfied"

(Select "na" for don't know or not applicable.)

 
Not at all satisfied
Extremely satisfied
 
The in-stock availability of items you wanted:   1 2 3 4 5 na
The availability of Big Y employees to assist you:   1 2 3 4 5 na
Service at the Deli:   1 2 3 4 5 na
Service at the Butcher Counter:   1 2 3 4 5 na
Service at the Seafood Counter:   1 2 3 4 5 na
Service at the Customer Service Desk:   1 2 3 4 5 na
The friendliness and helpfulness of your cashier:   1 2 3 4 5 na
The quality of bagging by the cashier or service clerk:   1 2 3 4 5 na
The time it took to check out:   1 2 3 4 5 na
Cleanliness of the store:   1 2 3 4 5 na
Cleanliness of the parking lot:   1 2 3 4 5 na
Cleanliness of the restroom:   1 2 3 4 5 na
Your overall satisfaction on your recent visits:   1 2 3 4 5 na

Please tell us about your recent visits at Big Y.

(limit 500 characters.)






Thinking about your recent shopping experiences at Big Y, please rate the following:

Use a scale of 1 to 5, where
"1" means you were "Not at all satisfied" and
"5" means you were "Extremely satisfied"

(Select "na" for don't know or not applicable.)

 
Not at all satisfied
Extremely satisfied
 
The prices on advertised items:   1 2 3 4 5 na
The prices on non-advertised items:   1 2 3 4 5 na
The overall value for the money spent:   1 2 3 4 5 na

If you use a pharmacy other than a Big Y Pharmacy, please tell us why:

(limit 500 characters.)






Please tell us how we can improve your shopping experience at Big Y?

(limit 500 characters.)