Payment Options

We accept the following Payment Methods:

Credit Networks

Visa
Master Card
American Express
Discover
Revolution Card

Debit Networks

STAR
NYCE
PULSE
Maestro
Interlink
Shazam
NETs
ACCEL/Exchange
AFFN
Alaska Option
CU 24

Programs

SNAP
WIC

We accept many College Meal Plans.

Our Policies

Our goal is to exceed our customers' evolving expectations by constantly seeking better ways to create and deliver World Class service and value.

Coupon Policy For Manufacturers' Coupons

Our Price Accuracy Policies

*Excludes items prohibited by law.

Connecticut

Massachusetts

General Refund Policy

  • All merchandise* is sold with 100% satisfaction guaranteed.
  • If not completely satisfied, return product* with receipt for a full refund.
    Without a receipt, we will gladly refund the lowest selling price from the past six months.
  • Any return greater than $5.00 will require approval of Manager in Charge.
  • Our Big Y Refund Policy is also posted at each store's Courtesy Booth.

*Please note; There will be no returns, refunds or exchanges on infant formula.

Advertising Policies

  • Artwork is for display purposes only and does not necessarily reflect the items on sale.
  • Not responsible for typographical errors.
  • In fairness to our customers, we reserve the right to limit sales of any item offered for sale.
  • Not available in case lots or to other dealers or wholesalers.
  • Some items in the flyer not available in all stores.

General Privacy Policy

At Big Y, we understand your concern for privacy. As part of our effort to serve you better, we may gather relevant information which will only be used for internal company purposes. We may also send you, from time to time, information on upcoming events, special promotions, or free product samples. However, Big Y will not sell or rent any personally identifiable information to anyone else, including advertisers and direct mail companies or telemarketers.

View Our Full Privacy Policy

If you wish to be taken off our mailing list,
please call toll free 1 (877) 914 - BIGY
or write:
Big Y Foods, Inc. P.O. Box 7840
Springfield, MA 01102-7840

General Online Contest Rules

You must fill in all required fields of the entry with valid, truthful information.

Big Y reserves the right to post winner's first name along with the town and state in which they reside, and a picture (only if provided by winner).

Big Y shall have no responsibility for lost, late or misdirected entries or for problems or technical malfunctions of the computer system.

Contest is open to Big Y® Express Savings Club® or Silver Savings Club® card holders only. If you do not have a Big Y Express Savings Club card, you may apply for a Free card at the Customer Service Desk.

Contestant must be 18 years or older to enter, with the exception of contests specifically asking for under 18 years of age entries with parental permission.

Winners will be notified via email as soon as possible after verification.

All taxes on prizes are the responsibility of the winner.

Contest is void where prohibited by law. No purchase is necessary.

All contact information provided on our website will be subject to the privacy policy.

Big Y is in no way responsible for the actions of its users or other third parties, and shall not be held responsible or liable for any content transmitted, uploaded, posted or created by one of its users or other third party.

Changes:

Big Y shall have the right at any time to change, modify or delete any or all terms and conditions of this Agreement, or to impose new conditions or terms. Notice of any such changes, modifications, deletions or additions will be posted on bigy.com. Any use by a user after such notice shall constitute an acceptance by the user of such changes, modifications, additions or deletions. Big Y shall also have the right to change, modify, suspend, discontinue or restrict the use of any portion or the entirety of bigy.com at any time, for any reason or for no reason at all, and without notice or liability.

Official Big Y Foods Inc. Facebook Page Policies

We are so happy to have you join us here in our online community. We're here to bring you valuable tips, fun and interesting news, and, of course, connect with you. We're happy you want to join the conversation—all we ask is that you keep Facebook's privacy and security policies, as well as some of our own simple guidelines, in mind:

please DO:

POST OFTEN AND BE POSITIVE

We want to build a thriving community. You can help by being positive and constructive with your posts. Please treat others with consideration.

BE SPECIFIC

If you want to share with us a great experience or an opportunity for us to improve, please share it. All we ask is that you are specific where you shopped, the date and time. For example "I was shopping in Manchester, CT on Saturday at 1 PM and ...

BE CAREFUL

We can't guarantee the accuracy of all information posted by the community. Always consider any advice carefully before following it or posting your own.

please DO NOT:

DISRESPECT OTHER PEOPLE

We want people to feel comfortable about posting their questions and answers on our page. Angry rants don't help achieve this and they will be deleted.

SPAM

Do not post the same message multiple times across the fan page. Please post your message only once on the wall. Duplicate posts will be removed by the administrators. Also do not post any spam such as advertisements for other web sites and services, or other commercial solicitation; chain letters, or pyramid schemes.

INAPPROPRIATE OR ILLEGAL MATERIAL

Any posts with profanities, racist, sexist, abusive, threatening, defamatory, obscene or pornographic content in them will be deleted. Any posts which contain illegal material will also be deleted. Any posts with a link directing users to any information or content that, if posted on the wall, would constitute a violation of the Guidelines or Conditions of Use will be deleted.

Final Note:

The Big Y Foods Community administrators reserve the right to edit, move, lock or delete any message we deem inappropriate or disruptive to the forum and ban any user at our sole discretion.

  • Big Y Foods does not endorse any comments made by its employees including speculations on future Company activity, unless made by an authorized representative. All statements and viewpoints expressed in the comments are strictly those of the commenter alone, and do not constitute an official position of Big Y Foods Inc.
  • Are you a world Class Employee? If you are a Big Y Foods Inc. world class employee, we recommend that you disclose your employment status when you submit a comment or question! By doing so, you can help contribute to better the community. Please refer to Big Y Foods Social Networking Policy that is available to all Big Y employees.
  • Claims of Copyright Infringement If you believe in good faith that materials available on a Big Y Foods Inc. site infringe your copyright, you (or your agent) may send Big Y Foods Inc. a notice requesting us to remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the Digital Millennium Copyright Act permits you to send Big Y Foods Inc. a counter-notice. Details on notices and counter-notices are available on the Copyright Office site at http://www.copyright.gov disclaimer

Pharmacy Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

The Pharmacy is required by law to maintain the privacy of Protected Health Information (“PHI”) and to provide individuals with notice of our legal duties and privacy practices with respect to PHI. PHI is information that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. This Notice of Privacy Practices (“Notice”) describes how we may use and disclose PHI to carry out treatment, payment or health care operations and for other specified purposes that are permitted or required by law. The Notice also describes your rights with respect to PHI about you.

The Pharmacy is required to follow the terms of this Notice. We will not use or disclose PHI about you without your written authorization, except as described in this Notice. We reserve the right to change our practices and this Notice and to make the new Notice effective for all PHI we maintain. In the event of a material change in this Notice, we will post revised notices at each of our Pharmacies and on our website at www.bigy.com/services/policies.

Your Health Information Rights

You have the following rights with respect to PHI about you:

Obtain a paper copy of the Notice upon request. You may request a copy of the Notice at any time. Even if you have agreed to receive the Notice electronically, you are still entitled to a paper copy. To obtain a paper copy, contact: Privacy Officer, Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102.

Request a restriction on certain uses and disclosures of PHI. You have the right to request additional restrictions on our use or disclosure of PHI about you by sending a written request to Privacy Officer, Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102. We are not required to agree to your request, however, unless otherwise required by law, we must permit a request for a restriction on disclosures to a health plan for purposes of payment or health care operations where the PHI pertains solely to a health care item or service for which the health care provider involved has been paid out of pocket in full. Inspect and obtain a copy of PHI. You have the right to access and copy PHI about you contained in a designated record set for as long as the Pharmacy maintains the PHI. The designated record set usually will include prescription and billing records. To inspect or copy PHI about you, you must send a written request to Privacy Officer, Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102. We may charge you a fee for the costs of copying, mailing and supplies that are necessary to fulfill your request. We may deny your request to inspect and copy in certain circumstances. If you are denied access to PHI about you, you may request that the denial be reviewed.

Request an amendment of PHI. If you feel that PHI we maintain about you is incomplete or incorrect, you may request that we amend it. You may request an amendment for as long as we maintain the PHI. To request an amendment, you must send a written request to Privacy Officer, Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102. You must include a reason that supports your request. In certain cases, we may deny your request for amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with the decision and we may give a rebuttal to your statement. Receive an accounting of disclosures of PHI. You have the right to receive an accounting of the disclosures we have made of PHI about you after April 14, 2003.. The accounting will exclude certain disclosures, such as disclosures for treatment, payment, or health care operations, disclosures made directly to you, disclosures you authorize, disclosures to friends or family members involved in your care, and disclosures for notification purposes. The right to receive an accounting is subject to certain other exceptions, restrictions, and limitations. To request an accounting, you must submit a request in writing to: Privacy Officer, Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102. Your request must specify the time period, but may not be longer than six years. The first accounting you request within a 12 month period will be provided free of charge, but you may be charged for the cost of providing additional accountings. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time.

Request communications of PHI by alternative means or at alternative locations. For instance, you may request that we contact you about medical matters only in writing or at a different residence or post office box. To request confidential communication of PHI about you, you must submit a request in writing to: Privacy Officer, Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102. Your request must state how or where you would like to be contacted. We will accommodate all reasonable requests. Receive notification about a breach of PHI. We will notify you if we become aware that there has been a breach of your unsecured PHI in a manner that could compromise the privacy of your PHI.

How We May Use and Disclose PHI

Except as provided below (see “State Limitations on Uses and Disclosures”), the following are descriptions and examples of ways we may use and disclose your PHI without your authorization:

We may use or disclose your PHI for treatment purposes. Treatment includes using and disclosing your health information and sharing it with other professionals who are treating you. Example: Information obtained by our pharmacists may be used to dispense prescription medications to you. We will document in your record information related to the medications dispensed to you and services provided to you.

We may use or disclose your PHI for payment purposes. Payment includes using and disclosing your health information to bill and get payment from health plans or other entities. Example: We may contact your insurer or pharmacy benefit manager to determine whether it will pay for your prescription and the amount of your copayment. We will bill you or a third-party payor for the cost of prescription medications dispensed to you. The information on or accompanying the bill may include information that identifies you, as well as the prescriptions you are taking.

We may use or disclose PHI for health care operations. Health care operations include uses and disclosures of PHI to run our pharmacies, improve your care, and contact you when necessary. Example: The Pharmacy may use information in your health record to monitor the performance of the pharmacists providing treatment to you. This information will be used in an effort to continually improve the quality and effectiveness of the health care and service we provide.

We also may use or disclose your PHI for the following purposes without your authorization:

Business associates: There are some services provided by us through contracts with business associates. Examples include a computer vendor used to bill your claim, or Medicare billing company. When these services are contracted for, we may disclose PHI about you to our business associate so that they can perform the job we have asked them to do and bill you or your third-party payor for services rendered. To protect PHI about you, we require the business associate to appropriately safeguard the PHI. Communication with individuals involved in your care or payment for your care: Health professionals such as pharmacists, using their professional judgment, may disclose to a family member, other relative, close personal friend you identify and who is involved in your care or payment relates to your care, PHI relevant to that person’s involvement in your care or payment related to your care. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your PHI with such person if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

Health related communications:

We may contact you to provide refill reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you. Food and Drug Administration (FDA): We may disclose to the FDA, or persons under the jurisdiction of the FDA, PHI relative to adverse events with respect to drugs, foods, supplements, products and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.

Worker’s compensation: We may disclose PHI about you as authorized by and as necessary to comply with laws relating to worker’s compensation or similar programs established by law.

Public health: As required by law, we may disclose PHI about you to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Law enforcement: We may disclose PHI about you for law enforcement purposes as required by law or in response to a valid subpoena or other legal process.

As required by law: We must disclose PHI about you when required to do so by law.

Health oversight activities: We may disclose PHI about you to an oversight agency for activities authorized by law. These oversight activities include audits, investigations, and inspections, as necessary for our licensure and for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Judicial and administrative proceedings: If you are involved in a lawsuit or a dispute, we may disclose PHI about you in response to a court or administrative order. We may also disclose PHI about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the requested PHI.

Research: We may disclose PHI about you to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your information.

Coroners, medical examiners, and funeral directors: We may release PHI about you to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also disclose PHI to funeral directors consistent with applicable law to carry out their duties.

Organ or tissue procurement organizations: Consistent with applicable law, we may disclose PHI about you to organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of organs for the purpose of tissue donation and transplant.

Correctional institution: If you are or become an inmate of a correctional institution, we may disclose PHI to the institution or its agents when necessary for your health or the health and safety of others.

To avert a serious threat to health or safety: We may use and disclose PHI about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Military and veterans: If you are a member of the armed forces, we may release PHI about you as required by military command authorities. We may also release PHI about foreign military personnel to the appropriate military authority. National security and intelligence activities: We may release PHI about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.

Protective services for the President and others: We may disclose PHI about you to authorized federal official so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

Victims of abuse, neglect, or domestic violence: We may disclose PHI about you to a government authority, such as a social service or protective services agency, if we reasonably believe you are a victim of abuse, neglect, or domestic violence. We will only disclose this type of information to the extent required by law, if you agree to the disclosure, or if the disclosure is allowed by law and we believe it is necessary to prevent serious harm to you or someone else or the law enforcement or public official that is to receive the report represents that it is necessary and will not be used against you.

Other Uses and Disclosures of PHI

The Pharmacy will obtain your written authorization before using or disclosing PHI about you for purposes other than those provided for above or as otherwise permitted or required by law. You may revoke an authorization in writing at any time by following the procedure described in the authorization for you signed. Upon receipt of the written revocation, we will stop using or disclosing PHI about you, except to the extent that we have already taken action in reliance on the authorization.

State Limitations on Uses and Disclosures

Connecticut: We will not disclose information about pharmaceutical services tendered to you to third parties without your consent, except to the following persons:

  • a. the prescribing practitioner or a pharmacist or another prescribing practitioner presently treating you when deemed medically appropriate;
  • b. a nurse who is acting as an agent for a prescribing practitioner that is presently treating you or a nurse providing care to you in a hospital;
  • c. third party payors who pay claims for pharmaceutical services rendered to you or who have a formal agreement or contract to audit any records or information in connection with such claims;
  • d. any governmental agency with statutory authority to review or obtain such information;
  • e. any individual, the state or federal government or any agency thereof or court pursuant to a subpoena; and
  • f. any individual, corporation, partnership or other legal entity which has a written agreement with the pharmacy to access the pharmacy’s database provided the information accessed is limited to data which does not identify specific individuals. Sale of Information: We will not sell your individually identifiable medical record information.

Massachusetts: For Medicaid recipients: We will restrict disclosure of your information to purposes directly connected with the administration of the Medicaid program.

For More Information or to Report a Problem

If you have questions or would like additional information about the Pharmacy’s privacy practices, you may contact the Privacy Officer at Big Y Foods, Inc., 2145 Roosevelt Ave., Springfield, MA 01102, or call the Privacy Officer at (888) 306-0618. If you believe your privacy rights have been violated, you can file a complaint with the Privacy Officer or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.

Effective Date
This Notice is effective as of January 1, 2014
4845-9734-1974, v. 2

Check Cashing Policies

Connecticut

Limits:

Big Y accepts checks for purchases up to $250.00, not to exceed five checks per week, two checks per day.

New Customers:

Exact amount up to $200.00. No payroll checks or checks for cash back will be accepted on a New Customer card. You will receive standard check cashing benefits 30 days after cashing your first personal check.

Fees:

50¢ Check Cashing fee (free with $5.00 minimum purchase or exact amount of purchase). A $20.00 fee for all returned checks.

Sorry, We cannot cash the following:

  • Two-party personal checks
  • Pre-dated checks
  • Insurance drafts
  • Checks without an account number
  • Altered checks
  • Starter checks
  • Checks payable to "Cash"
  • Money Orders
  • Out-of-state checks
  • Company checks (business checks made payable to Big Y)

Note:

Please. . . Photo I.D. required to cash Government and Payroll Checks

ALL CHECKS PRESENTED MUST BE ACCOMPANIED BY YOUR BIG Y®EXPRESS SAVINGS CLUB®CARD OR SILVER SAVINGS®CLUB CARD

BIG Y RESERVES THE RIGHT TO ACCEPT OR REJECT ANY CHECK

Our Express Savings Club card or Silver Savings Club card is meant to be an aid to our customers.

These limits and conditions are intended to be flexible. If you have a problem or question on any of the above policies, please contact our Store Director.

Massachusetts

Limits:

Big Y accepts checks for purchases up to $250.00, not to exceed five checks per week, two checks per day.

New Customers:

Exact amount up to $200.00. No payroll checks or checks for cash back will be accepted on a New Customer card. You will receive standard check cashing benefits 30 days after cashing your first personal check.

Fees:

99¢ Check Cashing fee (free with $5.00 minimum purchase or exact amount of purchase). A $20.00 fee for all returned checks.

Sorry, We cannot cash the following:

  • Two-party personal checks
  • Pre-dated checks
  • Insurance drafts
  • Checks without an account number
  • Altered checks
  • Starter checks
  • Checks payable to "Cash"
  • Money Orders
  • Out-of-state checks
  • Company checks (business checks made payable to Big Y)

Note:

Please. . . Photo I.D. required to cash Government and Payroll Checks

ALL CHECKS PRESENTED MUST BE ACCOMPANIED BY YOUR BIG Y®EXPRESS SAVINGS CLUB®CARD OR SILVER SAVINGS®CLUB CARD

BIG Y RESERVES THE RIGHT TO ACCEPT OR REJECT ANY CHECK

Our Express Savings Club card or Silver Savings Club card is meant to be an aid to our customers.

These limits and conditions are intended to be flexible. If you have a problem or question on any of the above policies, please contact our Store Director.