Tags: Big Y, News, Press, Release, Help, 2024, Skimmer Incident, Security Notice

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Big Y in the News

Big Y Foods, Inc. is one of the largest independently owned supermarket chains in New England. Big Y operates 84 locations throughout Massachusetts and Connecticut including 70 supermarkets, Table & Vine Fine Wines and Liquors and 13 Big Y Express gas and convenience locations with almost 12,000 employees. Big Y has been recognized by Forbes as a Best-in-State Employer in Massachusetts and Connecticut, as well as Employer of Choice by the Employers Association of the Northeast. Founded in 1936 by brothers Paul and Gerald D'Amour, the store was named after an intersection in Chicopee, Massachusetts where two roads converge to form a "Y".

Big Y in the News contains excerpts from press releases that have been sent to local media. 

Security Notice: Skimmer Incident

SPRINGFIELD, MA – (February 16, 2024) 

The security and privacy of our customers is of utmost importance to us at Big Y. As such, we take our daily security protocols to protect our customers and business very seriously. Between December 19-21, 2023, we experienced a string of incidents where an unknown individual inserted a skimming device on a single terminal at each of the following Massachusetts locations: St. James, Springfield, Chicopee (Express), Northampton, Ware, Southbridge, Worcester; Milford, Wilbraham (Express), and Ludlow. We also discovered that a skimming device was inserted on a single terminal at our Westfield location on 1 East Silver Street between December 19 - January 12.

We are actively investigating the circumstances surrounding this incident, and we notified and are working with law enforcement. We have inspected all of our terminals, and continue to do so. If we learn that any particular customer’s information was compromised, we will promptly notify them and provide them with additional information so that they can take steps to protect themselves.

As a best practice, customers should always review their bank and credit card statements for any signs of fraudulent activity and, if they have any questions or concerns, contact their bank or credit card company directly.

If any Big Y customers have questions or concerns about this matter, please contact us at 1-800-828-2688 between the hours of 8am and 4:30pm.