We Want to Know - Take Our Survey

Thank you for shopping at Big Y® and for participating in the survey. Your feedback and opinions are very important in our effort to serve you better.

The survey should take only a few minutes to complete.
Upon completion of the survey,
enter our monthly drawing for a $250 Big Y gift card!
You must complete the survey to be eligible to enter.


Big Y's Mission Statement

Who We Are and What We Want To Be

"Big Y® is a family owned and family oriented retail food company serving people's at home food needs. Our goal is to exceed our customers' evolving expectations by constantly seeking better ways to create and deliver World Class service and value."


Start The Survey

To complete this survey, you need the sales receipt from your recent visit to Big Y®. Please find your 11-digit Express Savings Club Card number on your Big Y receipt:

reciept

 
    





(Question 1 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "TOTALLY Dissatisfied" and "10" means you were "COMPLETELY Satisfied"

(Select "na" if not applicable.)

 
TOTALLY Dissatisfied
COMPLETELY Satisfied
The Cleanliness of the PARKING LOT: na 1 2 3 4 5 6 7 8 9 10
The Cleanliness of the STORE ENTRANCE: na 1 2 3 4 5 6 7 8 9 10
The Ease of moving through the store (NO CLUTTER): na 1 2 3 4 5 6 7 8 9 10
The Cleanliness of the STORE OVERALL: na 1 2 3 4 5 6 7 8 9 10
Clear and Comfortable LIGHTING: na 1 2 3 4 5 6 7 8 9 10
Felt SAFE AND SECURE shopping there: na 1 2 3 4 5 6 7 8 9 10

(Question 2 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "TOTALLY Dissatisfied" and "10" means you were "COMPLETELY Satisfied"

(Select "na" if not applicable.)

 
TOTALLY Dissatisfied
COMPLETELY Satisfied
The Availability of BIG Y EMPLOYEES to assist you: na 1 2 3 4 5 6 7 8 9 10
The In-Stock Availability of ITEMS you wanted: na 1 2 3 4 5 6 7 8 9 10
The Service at the DELI COUNTER: na 1 2 3 4 5 6 7 8 9 10
The time it took to CHECK OUT: na 1 2 3 4 5 6 7 8 9 10
The Quality of BAGGING by the cashier or service clerk: na 1 2 3 4 5 6 7 8 9 10
The FRIENDLINESS and HELPFULNESS of the cashier: na 1 2 3 4 5 6 7 8 9 10

(Question 3 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "Completely Dissatisfied" and "10" means you were "Completely Satisfied"

(Select "na" if not applicable.)

 
Completely Dissatisfied
Completely Satisfied
The Quality and Variety of the Produce na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Meat na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Deli na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Fresh Seafood na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the In-Store Bakery na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Prepared Foods and Take-Out na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of Dairy products na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the general Grocery aisles na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of Natural and Organic foods na 1 2 3 4 5 6 7 8 9 10

(Question 4 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "Completely Dissatisfied" and "10" means you were "Completely Satisfied"

(Select "na" if not applicable.)

 
Completely Dissatisfied
Completely Satisfied
The Prices on Advertised Sale Items na 1 2 3 4 5 6 7 8 9 10
The Prices on Items Not on Sale na 1 2 3 4 5 6 7 8 9 10
The Overall Value for the Money Spent na 1 2 3 4 5 6 7 8 9 10

(Question 5 of 10)

Do you have school age children at home?


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(Question 6 of 10)

What are your most popular items to put in your child’s lunch box?




(Question 7 of 10)

Do you have any comments about your recent visit to Big Y?




(Question 8 of 10)

Is there anything else you would like to share with us about shopping at Big Y?




(Question 9 of 10)

Thinking specifically about your recent visit to Big Y,

Use a scale of 1 to 10, where "1" means you were "Completely Dissatisfied" and "10" means you were "Completely Satisfied"

 
Completely Dissatisfied
Completely Satisfied
How Satisfied were you with your Overall Experience? 1 2 3 4 5 6 7 8 9 10

(Question 10 of 10)

In what specific ways could your shopping experience have been improved?




(Survey Complete)

Thank You For Completing Our Survey.


If you wish to enter this month's drawing for a $250 Big Y® gift card,
please provide the following information:

Email address and phone number are required to be eligible.
(These will be used to notify the winner.)
Any personal information Big Y may gather from users will be neither resold nor shared with third parties.

  Yes! I want to enter this month's drawing for a $250 Big Y gift card
E-mail Address:
Phone Number:
(Enter area code and number in this format: 123-456-7890)

The winner of this drawing will be posted at www.bigy.com/survey/winner
by the end of the following month.


Only The Best For Your Family From Ours
©Copyright 2009, Big Y Foods, Inc., Springfield, MA, (413) 784.0600
Artwork is for display purposes only and does not necessarily reflect specific items. Not responsible for typographical errors.

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