We Want to Know - Take Our Survey

Thank you for shopping at Big Y® and for participating in the survey. Your feedback and opinions are very important in our effort to serve you better.

The survey should take only a few minutes to complete.
Upon completion of the survey, you have the opportunity to enter our monthly drawing for a $250 Big Y gift card!
You must complete the survey to be eligible to enter.
Your name, phone number and email address will be REQUIRED to enter the drawing.
The winner of this drawing will be posted at www.bigy.com/survey/winner/
by the end of the following month, after the winner is notified and verified.


Big Y's Mission Statement

Who We Are and What We Want To Be

"Big Y® is a family owned and family oriented retail food company serving people's at home food needs. Our goal is to exceed our customers' evolving expectations by constantly seeking better ways to create and deliver World Class service and value."


Start The Survey


To complete this survey, you need the sales receipt from your recent visit to Big Y®. Please find your 11-digit Express Savings Club Card number on your Big Y receipt:

reciept


     







(Question 1 of 10)

Please respond to the following:

Use a scale of 1 to 5, where "1" means you are "Strongly Dissatisfied" and "5" means you are "Strongly Satisfied"


 
Strongly Dissatisfied
Strongly Satisfied
Overall how satisfied are you with Big Y?   1 2 3 4 5

(Question 2 of 10)

Please respond to the following:

Use a scale of 1 to 5, where "1" means you are "Strongly Dissatisfied" and "5" means you are "Strongly Satisfied"


 
Strongly Disagree
Strongly Agree
I am likely to continue to shop at Big Y.   1 2 3 4 5
I am likely to recommend Big Y to a friend.   1 2 3 4 5
Big Y is a name I can always trust.   1 2 3 4 5
Big Y always delivers on what they promise.   1 2 3 4 5
Big Y always treats me fairly.   1 2 3 4 5

(Question 3 of 10)

Please respond to the following:

Use a scale of 1 to 5, where "1" means you are "Strongly Dissatisfied" and "5" means you are "Strongly Satisfied"


 
Strongly Disagree
Strongly Agree
If a problem arises I can always count on Big Y to reach a fair and satisfactory resolution.   1 2 3 4 5
I feel proud to be a Big Y customer.   1 2 3 4 5
Big Y always treats me with respect.   1 2 3 4 5
Big Y is the perfect company for people like me.   1 2 3 4 5
I can not imagine a world without Big Y.   1 2 3 4 5

(Question 4 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "TOTALLY Dissatisfied" and "10" means you were "COMPLETELY Satisfied"

(Select "na" if not applicable.)

 
TOTALLY Dissatisfied
COMPLETELY Satisfied
The Cleanliness of the PARKING LOT: na 1 2 3 4 5 6 7 8 9 10
The Cleanliness of the STORE ENTRANCE: na 1 2 3 4 5 6 7 8 9 10
The Ease of moving through the store (NO CLUTTER): na 1 2 3 4 5 6 7 8 9 10
The Cleanliness of the STORE OVERALL: na 1 2 3 4 5 6 7 8 9 10
Clear and Comfortable LIGHTING: na 1 2 3 4 5 6 7 8 9 10
Felt SAFE AND SECURE shopping there: na 1 2 3 4 5 6 7 8 9 10

(Question 5 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "TOTALLY Dissatisfied" and "10" means you were "COMPLETELY Satisfied"

(Select "na" if not applicable.)

 
TOTALLY Dissatisfied
COMPLETELY Satisfied
The Availability of BIG Y EMPLOYEES to assist you: na 1 2 3 4 5 6 7 8 9 10
The In-Stock Availability of ITEMS you wanted: na 1 2 3 4 5 6 7 8 9 10
The Service at the DELI COUNTER: na 1 2 3 4 5 6 7 8 9 10
The time it took to CHECK OUT: na 1 2 3 4 5 6 7 8 9 10
The Quality of BAGGING by the cashier or service clerk: na 1 2 3 4 5 6 7 8 9 10
The FRIENDLINESS and HELPFULNESS of the cashier: na 1 2 3 4 5 6 7 8 9 10

(Question 6 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "Completely Dissatisfied" and "10" means you were "Completely Satisfied"

(Select "na" if not applicable.)

 
Completely Dissatisfied
Completely Satisfied
The Quality and Variety of the Produce na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Meat na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Deli na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Fresh Seafood na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the In-Store Bakery na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the Prepared Foods and Take-Out na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of Dairy products na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of the general Grocery aisles na 1 2 3 4 5 6 7 8 9 10
The Quality and Variety of Natural and Organic foods na 1 2 3 4 5 6 7 8 9 10

(Question 7 of 10)

Thinking specifically about your recent visit to Big Y, how satisfied were you with the following:

Use a scale of 1 to 10, where "1" means you were "Completely Dissatisfied" and "10" means you were "Completely Satisfied"

(Select "na" if not applicable.)

 
Completely Dissatisfied
Completely Satisfied
The Prices on Advertised Sale Items na 1 2 3 4 5 6 7 8 9 10
The Prices on Items Not on Sale na 1 2 3 4 5 6 7 8 9 10
The Overall Value for the Money Spent na 1 2 3 4 5 6 7 8 9 10

(Question 8 of 10)

Thinking specifically about your recent visit to Big Y,

Use a scale of 1 to 10, where "1" means you were "Completely Dissatisfied" and "10" means you were "Completely Satisfied"

 
Completely Dissatisfied
Completely Satisfied
How Satisfied were you with your Overall Experience? 1 2 3 4 5 6 7 8 9 10

(Question 09 of 10)

Do you have any comments about your recent visit to Big Y?

(limit 400 characters.)




(Question 10 of 10)

Is there anything else you would like to share with us about shopping at Big Y?

(limit 400 characters.)




(Survey Complete)

You Have Completed the Questions on the Survey.

Submit your entry using the button below.


The winner of this drawing will be posted at www.bigy.com/survey/winner by the end of the following month.


During the survey, please do not use your browser's "Forward" and "Back" buttons. To move through the survey, use the 'Back' and 'Continue' buttons at the bottom of each page. At the end of the survey click the 'Submit Survey/Entry' button to submit your survey.

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